So what is this Christmas Elf Tradition all about?

Elf for Christmas will become part of your family on December 1st. Elf is sent on a special adventure from the North Pole & instructed by Santa Claus to keep an eye on all behaviour in the run up to Christmas. Your Elf will arrive in your home or classroom & each night Elf might just get up to some mischief - climbing on the furniture, getting toys out, spilling food, trying on clothes, playing with things around the house... the antics are endless! 

This timeless family tradition, is fun for children (& adults) of all ages, bringing magic & fun to your home or classroom in December. This is a fun & subtle way to promote good behaviour. Elf for Christmas reports to Santa & adults can use the reward chart, stickers, Nice List certificates & mini Elf report cards provided, to reward good behaviour. We have also included two report cards just incase you need them! In addition, Santa Claus will send personalised emails to your children throughout December, this will really bring the magic to life!

What age children will enjoy the Christmas Elf tradition?

We have found children from a very young age (2+) can engage with & enjoy the Christmas Elf tradition & it becomes part of the excitement of Advent. Youngsters love the fun & magic of the Christmas Elf & understand that Elf is checking to make sure they are being good - but that Elf can be mischievous too! 

The antics your Elf will get up to can be changed to suit the age of your children, which makes it a perfect choice for all ages. It's as much fun for the grown up's as it is for the little people...!

Are the Elf toys safety tested?

Yes. We are parents ourselves, so we fully appreciate the importance of safety & quality. Elf for Christmas toys are fully tested and suitable for children over 3 years old. Our products comply with UK CE (EN71) standards and Australia / New Zealand standards (AS/NZS 8124.3). Elf for Christmas is committed to delivering a quality & safe product. 

Where is my parcel?

We have a flat rate postage of $9.95. Your Christmas Elf Kit will be despatched within 5 working days (and often much quicker!). You will receive an email when your order is despatched. Please check your junk folder if you do not see an email from us. 

Please be aware that the Christmas Elf Kit is well packed in a small cardboard box but unfortunately it won't fit through a standard letter box.  

Before contacting us to report a lost or delayed parcel, please check with your emails for tracking details. 

If there is still no sign of your parcel, please contact us look into it further for you.

If you are outside of Australia please order from www.elfforchristmas.com

How does my Elf for Christmas arrive?

The postal box will arrive plain & unbranded, so little people can't see any sign of the magic that awaits them inside! Inside the box we have stamped the Welcome letter with the 'North Pole Elf Mail' postmark, so when you decide Elf arrives, your children will see it's authentic.

Do I need one Elf Reward Kit per child or one per household?

It's up to you how you use the Elf kit. We have packed two Nice List Certificates & two Letters to Santa in each kit, as these items are personal to each child. All of the other items can be shared as a family. If you would like each child to have a full magical reward kit for themselves, it is possible for you to order a refill kit. The Refill Kit is also suitable for larger families with more siblings who need more reward kits.

Are Christmas Elf toys all the same?

No. Our Elf for Christmas character is totally original and unique, no one else has anything quite the same. With the endearing Elf-ish charm, a friendly little smile, a festive stripey outfit & mischievously long arms, you won’t find another Elf like ours. Elf has been lovingly designed - specifically to appeal to children. No details have been overlooked, we are sure Elf will be loved!

Shucks, it’s December already; is it too late to start the Christmas Elf tradition?

No worries! If you discovered the Elf Tradition at the last minute and it is already December, there is still time! Of course, there are loads of reasons why Elf can be late to arrive - snow drifts, running out of wrapping paper or teaching a baby Elf how to make bows, are all popular North Pole excuses! Remember - even if Elf only stays with you for a few days before Christmas, it will still be lots of fun. 

What should I call Elf?

Why not let your children pick a fun name for your Christmas Elf toy, or, we have a handy Christmas Elf Name Generator to get a funny name for your new Elf friend.

I have a complaint...

Whoops - we are sorry to hear that. Please contact us and we will respond to you straight away to sort it out.

Can I return my Elf?

Sure you can - as long as you adhere to our Terms & Conditions, anything you buy from us can be returned. Please email us at northpole@elfforchristmas.com.au if you want to arrange a return.